Return Policy


Contact us:

Are you not satisfied? The item not fit or damaged? We want to help you be 100% satisfied with your order.  We accept all items unworn, unwashed, undamaged or defective merchandise from our site in exchange for in store credit.  

Items not eligible for return:

  • Items marked "Sale" or "Final Sale'.
  • Items ending in .99 are FINAL SALE.
  • Accessories are FINAL SALE.
  • If items returned are not in original condition (defected), you will not receive in store credit and will be charged a shipping fee to your account in order to ship the item back to you.

What YOU are responsible for:

  • The customer is responsible for the shipping and handling of all returned items.  


Return Address:

1. Make sure all items meet the criteria to return your item.

2. Include the order number and reason for return.

Shop j.hall

ATTN: Returns

1719 Angel Parkway, Ste 400-103

Allen, TX 75002


**Shop j. hall is not responsible for packages lost in transit.  You must file a claim with the USPS or call your local post office.